LEGAL INFORMATION
Official access points for complaints and alternative resolution of consumer disputes.
Last updated: 28 October 2026Access to Portugal’s Livro de Reclamações Eletrónico (Electronic Complaints Book) is available on this website. The official platform allows consumers to submit an electronic complaint and consult the relevant information.
Open the Complaints BookIn the event of a consumer dispute, the consumer may refer the matter to the following alternative consumer dispute resolution bodies: CACCL — Lisbon Consumer Dispute Arbitration Centre, competent for the Lisbon Metropolitan Area, where Vedetapixel, Lda has its registered office; and CNIACC — National Consumer Dispute Information and Arbitration Centre, with residual competence in areas not covered by a regional centre. The applicable body depends, among other things, on the subject matter and the place where the contract was concluded.
Portugal’s Direção-Geral do Consumidor maintains the official, up-to-date list of alternative consumer dispute resolution bodies.
View the official listTo try to resolve an issue directly with CGSPORTS, contact geral@cgsports.pt or +351 219 731 413. This contact does not limit the right to use the Complaints Book or a competent body.