CUSTOMER SUPPORT · 30 ANSWERS
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From the first idea to replacing a garment: here are clear answers about design, production, orders, materials, lead times, payments and shipping.
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About CGSPORTS
01What is CGSPORTS?
CGSPORTS is a Portuguese company specialising in the development and manufacture of custom sportswear.
We create technical clothing and customised products for clubs, teams, schools, academies, events, brands and resellers. Each project can be adapted to the sport, visual identity, quantity, budget and desired deadline.
We support the entire process: design assistance, file preparation, choice of fabrics and styles, customisation with names, numbers, crests and sponsors, production and shipping of the order.
02Is CGSPORTS a manufacturer or a reseller?
CGSPORTS manufactures custom sportswear, with production in Portugal.
We do more than work with generic products for resale. We develop and prepare each project according to the customer’s needs, from customising existing styles to creating fully bespoke sportswear.
This direct control over development and production lets us monitor quality, finishes, customisation, lead times and any future repeat orders more closely.
03Where is the sportswear made?
CGSPORTS sportswear is made in Portugal.
Domestic production lets us oversee the process more closely, from design approval to the final order inspection. It also facilitates direct communication with customers, managing changes, replacing garments and responding to specific requests.
We produce for customers in Portugal and other European markets, including Austria, France, Spain, Germany, Belgium, Finland and Sweden.
04What products and sports does CGSPORTS cover?
CGSPORTS produces custom clothing and sportswear for various sports, including football, futsal, basketball, volleyball, rugby, handball, cycling, running, trail running, athletics, padel, esports and fitness.
Available products include short- and long-sleeved jerseys, sleeveless jerseys, shorts, complete kits, tracksuits, hoodies and jackets, polo shirts and technical T-shirts, vests, neck gaiters, arm sleeves and other customised accessories.
The sportswear can include your own colours, patterns, crests, sponsors, names, numbers, flags and other elements of visual identity.
05Do you work with brands and resellers?
Yes. CGSPORTS works with brands, shops, distributors and resellers wishing to sell custom sportswear without their own production facilities.
We can help with product development, fabric selection, adapting or creating designs, branding, customised labels and preparing future repeat orders.
This solution is suitable for sports brands, academies, clubs with their own shops, event organisers and businesses seeking a production partner in Portugal for customised technical products.
06What makes CGSPORTS different?
CGSPORTS combines manufacturing in Portugal, full customisation and close support at every stage of the project.
We offer solutions for different needs and budgets: from styles customisable through the 3D simulator, providing a faster and more economical option, to designs developed entirely from scratch for clubs, brands and special projects.
Key strengths include manufacturing in Portugal, sublimation production, individual customisation, different fabrics, cuts and finishes, a 3D simulator for selected styles, support for clubs, schools, events, brands and resellers, labels and branding, repeat orders, international shipping and service in several languages.
Our aim is to offer a complete, reliable solution for anyone looking to create custom sportswear with its own identity.
Category
Orders and Quantities
01What is the minimum order quantity for custom sportswear?
For new customers (clubs, teams and schools), the minimum quantity is 10 pieces identical in product, style or pattern, design and colours. For brands that resell, quantities are set in the proposal.
Within those 10 pieces, sizes, names and numbers may vary. Different products, styles, designs or colour combinations cannot be added together to reach the minimum quantity.
To receive an accurate quote, specify the product, sport, quantity and delivery destination.
02Can I order just one customised jersey?
For new customers (clubs, teams and schools), the minimum quantity for a new custom production run is 10 pieces identical in product, style or pattern, design and colours. For brands that resell, quantities are set in the proposal.
If you need to replace a garment from a previous order, contact us with the order reference. Availability, lead time and price for the replacement are confirmed on a case-by-case basis.
03Can I mix sizes in the same order?
Yes. You can combine several sizes within the minimum of 10 pieces, provided they share the same product, style or pattern, design and colours.
For example, a team can order jerseys in children’s sizes, XS, S, M, L, XL and XXL within the same production run.
04Can I order children’s and adult sizes together?
Yes. We offer children’s and adult sizes for various sportswear styles.
Before production, we send or provide the size chart for the product to help you choose sizes.
05Can I repeat a previous order?
Yes. We keep files from previous orders to make future repeat orders easier.
You can repeat exactly the same design or request changes, such as new names, numbers, sponsors, colours or graphic details. Lead time and price will be confirmed again before production begins.
Category
Customisation and Design
01Is the sportswear design included?
Yes. CGSPORTS offers different design options to suit a range of budgets and needs.
Customers choosing a design available in our simulator can generally obtain a more economical and faster solution, as the style is already prepared for customisation.
For customers seeking a fully bespoke design developed from scratch around their visual identity, references or specific requirements, we assess the project and propose the most suitable solution and price.
02Can I send an image or an idea as a reference?
Yes. You can send images, photographs, drawings, mockups, reference sportswear or an explanation of your idea.
Our team reviews the information and prepares a visual proposal suited to the product and sport.
03Can I put different names and numbers on each piece?
Yes. Each piece can be customised with names, numbers, nicknames, positions or other individual elements.
Simply send us the final list of sizes, names and numbers for each athlete.
04Can I include sponsors, crests and logos?
Yes. You can include crests, sponsors, logos, flags, text and other graphic elements in the design.
For the best possible quality, we recommend sending logos in vector format.
05Which file formats do you accept for logos?
The ideal formats are AI, EPS, SVG or vector PDF.
We can also assess PNG files, JPG files or photographs, but the final quality will depend on the resolution of the original file. In some cases, the logo may need to be vectorised or redrawn before production.
Category
Products and Materials
01Which sports do you produce sportswear for?
We produce custom sportswear for various sports, including football, futsal, basketball, volleyball, rugby, handball, cycling, running, trail running, padel, esports and athletics.
We also assess projects for other sports or specific requirements.
02Do you only produce jerseys, or also shorts and other items?
No. In addition to jerseys, we produce shorts, tracksuits, hoodies, jackets, polo shirts, technical T-shirts, vests, neck gaiters, arm sleeves and other customised accessories.
Depending on the sport and project, we can also develop complete kits.
03What types of fabric do you use?
We use different technical fabrics, selected according to the product, sport and intended use.
We offer breathable, lightweight, stretchy, durable and quick-drying options suitable for both training and competition.
Whenever needed, we recommend the most suitable fabric based on the type of sportswear, intensity of use, budget and desired finish.
04Is the sportswear suitable for training and competition?
Yes. Our sportswear is developed using technical fabrics suitable for sport, including lightweight, breathable and comfortable options for regular use.
The choice of fabric and cut can be adapted to the sport, level of performance required and intended use.
Category
Production and Lead Times
01What is the production lead time for an order?
Fast production lead times, from 15 working days. The exact lead time depends on the product type, quantity, level of customisation and time of year, and is stated in the quote; urgent requests are assessed case by case.
After the order is confirmed, we always provide a production and delivery estimate suited to your project. During periods of high demand, such as the start of sports seasons or event dates, we recommend ordering in advance.
02When does the production lead time start?
The production lead time only starts once all order details are confirmed: approved design; validated quantities and sizes; names and numbers supplied where applicable; payment or deposit confirmed; and final files approved for production.
Any subsequent change may affect the initially estimated lead time.
03Can you produce urgent orders?
We always assess the possibility of producing urgent orders.
Feasibility depends on the product, quantity, design complexity, available production capacity and delivery destination. Whenever possible, we offer the fastest available solution.
04Can I request a sample before proceeding with production?
Yes, for certain projects it is possible to request a sample before final production.
This option is particularly recommended for brands, new styles, collections, large quantities or projects with specific fabric, cut or finish requirements. Sample availability, lead time and price are assessed on a case-by-case basis.
Category
Quotes and Payments
01How can I request a quote?
You can prepare a quote request on our website’s contact page and continue by email or WhatsApp. You can also contact us directly through those channels or social media.
To help us prepare a faster and more accurate proposal, we recommend specifying the desired product or sport, quantity, sizes if already decided, delivery country or location, desired deadline, whether names and numbers are required, and any logos, references or design ideas.
02Does the price include design, customisation and VAT?
The price may vary depending on the product type, quantity, level of customisation and design solution chosen.
The designs available in our simulator generally offer a more economical option. Projects with fully bespoke designs may have different terms, depending on the complexity of the work required.
Information about VAT, customisation, design and shipping is always clearly presented in the commercial proposal.
03What payment terms apply before production starts?
Payment terms are specified in each commercial proposal, according to the order type, quantity and destination.
As a rule, production starts only after the agreed payment or deposit is confirmed and all order details have been validated.
Category
Shipping, Brands and Resellers
01Do you ship to Portugal, France, Spain and other European countries?
Yes. We regularly ship to Portugal, France, Spain and other European countries.
Shipping cost and delivery time are calculated according to the destination, weight, volume and urgency of the order. This information is always included in the commercial proposal before confirmation.
02Do you work with brands and resellers without their own production facilities?
Yes. CGSPORTS works with brands, shops, clubs and resellers wishing to sell custom sportswear without needing their own production facilities.
We can help with everything from choosing products and fabrics to design development, customisation, production and future repeat orders.
03Can you add customised labels and branding for my brand?
Yes. Depending on the product and quantity, we can assess custom branding options such as labels, logos, graphic details, packaging or other elements of brand identity.
For brand projects or collections, we recommend contacting us early so that we can assess the available options, minimum quantities and development lead times.
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Tell us the product, sport, quantity and deadline you have in mind. We will provide the information you need to move forward.
